1. About us
LuxuryAscent ("we", "us", "our") operates the website at luxuryascent.com and provides assistance with elite hotel status, airline membership tiers, car-rental loyalty, airport-lounge access and related travel programmes. You can contact us at support@luxuryascent.com or via WhatsApp at +44 7537 1717 80.
2. Acceptance of these terms
By browsing the site, creating an enquiry, or placing an order you confirm that you are at least 18 years old and that you accept these Terms & Conditions, our Privacy Policy and our Refund Policy. If you do not agree, please do not use the site.
3. The services we offer
Our services help our customers obtain elite-tier benefits and discounted booking rates with third-party loyalty programmes (e.g. Hilton Honors, World of Hyatt, Marriott Bonvoy, IHG One Rewards, Star Alliance, Oneworld, SkyTeam, Priority Pass and others). Each product page describes:
- The status or benefit being delivered
- The processing time required to complete the request
- The validity period (where applicable)
- What we need from you to complete the order
We are an independent service provider. We are not affiliated with, endorsed by, or operated by any of the loyalty programmes mentioned on the site, and the use of programme names, logos or tier names is for descriptive purposes only.
4. Placing an order
When you place an order:
- You must provide accurate, complete information at checkout (full name, email, loyalty-programme account numbers where required).
- Your order is confirmed once payment has cleared with our payment provider (Stripe or PayPal). You will receive a branded confirmation email from orders@luxuryascent.com with an Order ID.
- We reserve the right to refuse, cancel or refund any order where we suspect fraud, payment dispute, abuse, or where the requested service is no longer available.
5. Pricing and payment
- All prices are listed in US Dollars (USD) unless otherwise stated, and are inclusive of any fees we charge.
- Payments are processed by Stripe (card and digital wallets) and PayPal. We do not store full card numbers.
- Where exchange-rate fees, foreign-transaction fees, or banking charges are applied by your card issuer, those are your responsibility.
6. Delivery of services
Processing times are listed on each product page and represent our typical turnaround. We will keep you informed of progress via email; you can also check the status of your order at any time via the order tracking page using your Order ID and the email used at checkout.
Where the service requires action from you (for example providing a loyalty account number, completing identity checks with the loyalty programme, or arranging travel within a stated window), processing time begins once we have all the information needed.
7. Customer responsibilities
- You are responsible for the accuracy of any details you submit (loyalty account numbers, full legal names matching your travel documents, contact emails). Mistakes you submit may delay or prevent fulfilment.
- You are responsible for keeping your loyalty-programme account in good standing during and after the upgrade. We are not responsible for actions taken against your account by the loyalty programme that are unrelated to our service.
- You agree not to share account details or programme benefits with third parties in breach of the loyalty programme's own rules.
8. Refunds and cancellations
Our refund rules are set out in full in our Refund Policy. In summary: full refunds are offered if we are unable to deliver an upgrade within the stated processing window; once a status or benefit has been successfully delivered to your account, the order is generally non-refundable.
9. Intellectual property
All content on this site — text, graphics, logos, product images, videos, and code — is owned by LuxuryAscent or licensed to us, and is protected by international copyright laws. You may not copy, reproduce, distribute or commercially exploit any of it without our prior written consent. Trademarks and service marks belonging to third parties (Hilton, Marriott, IHG, Hyatt, Accor, Wyndham, GHA, Oneworld, SkyTeam, Star Alliance, Priority Pass, etc.) remain the property of their respective owners and are referenced under nominative fair use.
10. Acceptable use
You agree not to:
- Use the site or our services to break the rules of any loyalty programme on behalf of a third party without their permission
- Submit false, stolen or impersonated information
- Initiate fraudulent chargebacks for orders that were properly delivered
- Attempt to disrupt the site, scrape it at scale, or probe it for security vulnerabilities
11. Limitation of liability
To the fullest extent permitted by law, our total liability to you for any loss arising out of or in connection with our services is limited to the amount you paid for the order in question. We are not liable for indirect, consequential, or special losses (including loss of profits, business opportunities or third-party penalties) save where such liability cannot be excluded by law.
12. Service interruptions
We aim to keep the site available 24/7 but do not guarantee uninterrupted access. Maintenance windows, upstream provider failures, and acts beyond our reasonable control (force majeure) may cause temporary downtime. We will not be liable for delays in fulfilment caused by such events.
13. Privacy
Your personal data is handled in accordance with our Privacy Policy, which explains what we collect, why, and your rights under data-protection law.
14. Changes to these terms
We may update these terms from time to time. The current version is always available at this URL with the "Last updated" date shown above. Material changes will be flagged on the site for at least 14 days before they take effect. Your continued use of the site after that date confirms acceptance.
15. Governing law and disputes
These terms are governed by the laws of England and Wales, and any dispute arising out of them is subject to the exclusive jurisdiction of the English courts. If you are a consumer resident outside England and Wales, you also retain the rights granted by the consumer law of your country of residence.
16. Contact
If you have any questions about these terms, please reach out: